Fitting terms and conditions

 

1. Information about JL Flooring Rotherham, and how to contact us:

1.1 Operating as a sole trader - James Lucas, trading as JL Flooring Rotherham.

1.2 VAT Number – 428105221

1.3 You can contact us by email us at jlflooringrotherham@gmail.com, or by calling 07809251960.

1.4 If we need to contact you, we will do so using the details you provided, either by email, telephone or messenger.

1.5 Acceptance of quotation will be an agreement of Terms and Conditions of JL Flooring

 

 

2. Quoting/pricing jobs

2.1. We do not work on a 'day rate', a price/quote is given to do the job.

We will on occasion allow extra time to carry out the work to account for any unexpected issues. If we happen to finish earlier than the time we allocated, this doesn't qualify as a reduction in the price that must be paid on completion.

 

2.2. Our quotation only includes for work as agreed and written in the quote. Any changes or additions to this will be charged accordingly.

 

2.3. Price of fitting is not always calculated on a price per metre basis, a price per metre can be given as a rough guide (prior to a site survey). However, jobs are priced based on the complexity and the time it is likely to take to install. Surcharge/minimum charges apply to areas such as; kitchens, hallways and WC's

 

2.4 Once a quotation is given, prices are fixed for 30 days.

 

2.5. As of December 2022 all prices are inclusive of VAT.

 

 

3. Payments/ and additional service charges

3.1. Payment policy is payment on completion of work carried out unless agreed otherwise.

 

3.2. It will be at the discretion of JL Flooring as to whether a deposit is required before commencement of work.

 

3.3. We offer a free quotation. We are not a free measuring service. If we attend your property to take a measurement, these measurements are ours. If you would like to request these measurements there is a fee of £50.

If we undertake the work the client requires, we will knock the £50 off the final invoice.

 

3.4. If a project cannot be completed due to reasons out of our control (e.g. client mismeasure) payment must be paid based on work completed to that point, and an additional charge will apply for the job to be completed.

 

3.5. In the situation of a client not ordering the correct trims or door bars, it is at our discretion whether an additional charge will be applicable for a return visit. 

Return visits will only take place when we are back in the area the work was undertaken. If the client requires this done as a priority, there will be a charge of £50, plus 25p per mile return journey.

 

3.6. Trimming of doors are not included in the installation price. An additional charge applies if this service is required. We reserve the right to refuse this service. We will not be able to trim certain types of doors i.e. Fire doors. In which case we can remove the doors and place them to one side. It is the clients responsibility to then arrange for a joiner/carpenter.

 

3.7. We accept cash and bank transfer payments only.

If you fail to pay us on agreed date we may;

    1. Charge you interest at the rate set under S.6 of the Late Payment of Commercial Debts (interest) Act 1999.

      1. Calculated (on a daily basis) from the date of our invoice until payment.

      2. Compounded on the first day of each month.

      3. Before and after judgement (unless a court orders otherwise).

    2. Claim fixed sum compensation from you under S.5A of that Act to cover our credit control overhead cost.

    3. Recover (under clause 5.8) the cost of taking legal action to make you pay.

 

4. Uplifting and disposal of waste

4.1. If you require your existing floor uplifting, it must be agreed before hand. This is a chargeable service.

 

4.2. It is the clients responsibility to dispose of any waste materials – including uplifted flooring, and any waste flooring, and packaging from their new floor. We do not offer a waste disposal service, though can recommend a 3rd party company if required.

 

 

5. Ordering materials/Cancelling

5.1. Orders will only be placed once a full payment for goods have been received and cleared into our accounts.

 

5.2. Once materials are delivered if you choose to cancel there is a collection charge (£39.95), and restocking charge of 25% of the order.

 

5.3 The premium stair nosings, and trims are non refundable once delivered to us. These cannot be returned to the manufacturer.

 

5.4. Refunds will only be processed once goods have been collected/returned, and the funds have been received back to our accounts.



6. Arranging fitting/Cancelling

6.1. Contact us if we wish to arrange a fitting date. We survey all sites before undertaking work, we can book you in either on the day of the visit, or in writing via email or messenger.

 

6.2. If you wish to cancel your fitting date, please let us know at least 48 hours before the fitting is due to go ahead.

 

6.3. If you do not let us know within the 48 hour time frame to cancel, then we reserve the right to invoice a charge of £120 +VAT per day.

 

6.4. The client is responsible for providing lights, electricity and clear access. If this stops an installation going ahead a surcharge of £120+VAT per day will be invoiced.

 

7. On the day of fitting

7.1. It is the clients responsibility that all valuables and breakables must be removed from the area the fitting will be taking place in, rooms should be clear and ready for us to start on the day of fitting.

 

7.2. Our quotation is based on cleared areas only. We are able to assist in moving furniture/heavy objects, but this must be arranged prior to the day of installation. We reserve the right to refuse to move heavy items, that may be unsafe to move.

 

7.3. JL flooring accepts no responsibility for damage to property that has not been moved or whilst being moved.

7.4. The client is responsible for re-routing all cables, wires etc. that may run across the sub floor before installation of new floor covering. We accept no responsibility for damage to wires or cables during installation (including when uplifting existing floors).

 

7.5. When sub floor preperation is undertaken, it is to make the subfloor smooth and flat, not level.

 

7.6. When any floor preparation is undertaken using smoothing compounds, it is the clients responsibility to keep people (and pets) from accessing the area until it is dry and ready for foot traffic. Further charges will apply to correct the subfloor if due care and attention isn't taken.

 

7.7. The client is responsible for storing the flooring products in the right conditions prior to installation.

 

7.8. Installations are guaranteed for 12 months from the date of completion only, providing the client as stored the materials in the correct conditions prior to install.

 

7.9. Client or clients representative will sign off the work, this is done on the final walk round once the work is completed.

    1. Once sign off has occurred you are agreeing to the satisfaction of work completed.

    2. If there are any disputes with the work carried out the work must not be signed off, and issue raised with us before we leave the premises.

    3. Sign off is at client’s discretion. Any damages or marks found in the floor will only be rectified if pointed out to us before the client has signed off work, any damages noticed after this time i.e. the following day, will be assumed to be the fault of the client and will not be rectified without charge.

 

8. Complaints

8.1. If you have any complaints about the fitting service provided. Please contact us directly with your concerns.

 

9. Changes

9.1. We reserve the rights to change these Terms and Conditions at our discretion